PJ
Philippa J

1 reviews | Active since May 2016

27 Feb 2018, 15:17

******* Vodacom employees - again!

I have had a number of ********** activities against my name, probably by individuals within Vodacom, since I can't imagine how they would be privy to all of my personal information otherwise. Most recently, I was told I had outstanding payments with them, after they contacted my partner several times. Eventually my partner managed to get a reference number out of them. When I phoned them to find out what was going on, there was nothing outstanding against my details. When I provided them with the reference number we had obtained, the details were all there with an address in Alex (where I don't live!) Having indicated that this was ********** I made a complaint in writing as I was advised to in Feb 2017. As usual I heard nothing from Vodacom! I then got a letter from an attorney in Sept 2017 about the same amount. I sent them all of the information and they agreed to go back to Vodacom with it. Needless to say, i have heard nothing further!! The debit orders have not stopped, although the associated numbers on my bank statements have been changed. I contacted my personal banker today to arrange to block any payments to Vodacom from my account and he indicated that the payments would probably be reinstated from the Vodacom end quite quickly using different reference numbers. This seems indeed to be what has happened in regard to the original complaint. They must have very leaky internal systems to allow all of this kind of thing to happen! I will be off to the SAPS tomorrow to open a case against Vodacom!

0
Replies (3)
Vodacom
Vodacom's reply27 Feb 2018, 15:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Mar 2018, 09:39
Official

Good Day

Kindly note that we have mailed you for further assistance.

Regards

Dominic

PJ
Philippa J's update12 Mar 2018, 09:58
Reviewer Update
I need to apologize profusely to Vodacom in regard to the latest incident. Having cancelled the payment, my business partner indicated that it was her Vodacom account, which I didn't know she had put through the business account! I apologize unreservedly. Nonetheless, the other matters remain unresolved.