1 reviews | Active since May 2017
******* employers cause me to lose money and now I must wait for the investigation first.
<p>I am extremely disappointed and ****ed off to say the least. I have been a loyal vodacom customer for more that 20 years and now that I need answers from Vodacom I have to wait for their ***** team to do investigations first before I can get my money back.<br /> R35386.00 was taken from my ABSA account after the Vodacom call centre did a sim swop with out me consenting to this. The scary part was when I asked for the recording (as it was a call centre) I was advised that there wa...s no call yet the sim swop was done. This just tell me one thing that it is inside vodacom that they employ ******* people who ***** innocent peoples money and then We have to wait until they have done their investigation before they can pay you back. <br /> THIS IS UNEXCEPTABLE I WANT MY MONEY BACK I DONT CARE HOW LONG YOUR INVESTIGATION TAKES THATS NOT MY PROBLEM. I HAVE BEEN WAITING SINCE THE 07 MAY 2017. I feel that your employees need to be sorted out but I should not have to wait for that I want my money</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom did not contact me and nobody apparently contacted your call centre Bytes company either to request a sim swop. I have asked for recordings of the sim swop request and was advised that there was no call recieved or recorded therefore I am holding Vodacom liable for the money withdrawn from my banking account as the sim swop was not legit. The problem no is I have to wait for my answers on my letter of demand because you do not have honest people working for you that do ********** transactions and NOBODY GIVES A DAMN ABOUT ME THE CUSTOMER who has lost all the money I owe.
Vodacom did not contact me and nobody apparently contacted your call centre Bytes company either to request a sim swop. I have asked for recordings of the sim swop request and was advised that there was no call recieved or recorded therefore I am holding Vodacom liable for the money withdrawn from my banking account as the sim swop was not legit. The problem no is I have to wait for my answers on my letter of demand because you do not have honest people working for you that do ********** transactions and NOBODY GIVES A DAMN ABOUT ME THE CUSTOMER who has lost all the money I owe.