HT
Heinrich T

1 reviews | Active since Jul 2011

27 Sept 2016, 22:32

******* business practices

<p>My wife's mobile got subscribed onto something called Club Zed without her consent.</p> <p>She has been losing money to this bull**** service for a very long time. R5 per day.</p> <p>The only way we could finally see this is where the money is going was to find it on a semi hidden page on the my vodacom website. If we didn't look we would've never found out.</p> <p>I think this is a highly ********* as essentially you allow Club Zed to take money from potentially thousands if not millions of people and in return providing no value and simply taking money. </p> <p>Shame on you.</p> <p> </p> <p>We have unsubscribed from this "service" via the website and hope that it actually did unsubscribe and that our money will no longer be ******.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,