PH
Pierre H
1 reviews | Active since Nov 2018
28 Jun 2021, 21:30
******* and no ethic by vodacom
5 Months ago they offered me a laptop with data via a telephonic promotion
The delivery was never done as per arrangement, thus i phoned vodacom to cancel the contract
They said to me debits will be done, this was their first lie they told me
4 or 5 debits was made by vodacom, now that i try to reach them, they simply ignore me, also, they have now deleted the FB chat, which was proof of all my communication i had with them via FB chat
I question vodacom's code of ethic, as their management has zero respect for any customer
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jun 2021, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2021, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PH
Pierre H's updateReviewer Update
29 Jun 2021, 11:57How much longer do i have to wait for vodacom to resolve this issue, and fully refund me?? For almost 1/2 a year vodacom took money after they said no debits will take place, now i have to wait longer for vodacom to refund me fully
Not acceptable, i want this resolved ASAP
Vodacom should place competant people in place to resolve this matter
Not acceptable, i want this resolved ASAP
Vodacom should place competant people in place to resolve this matter
PH
Pierre H's update29 Jun 2021, 11:57
Reviewer Update
How much longer do i have to wait for vodacom to resolve this issue, and fully refund me?? For almost 1/2 a year vodacom took money after they said no debits will take place, now i have to wait longer for vodacom to refund me fully
Not acceptable, i want this resolved ASAP
Vodacom should place competant people in place to resolve this matter
Not acceptable, i want this resolved ASAP
Vodacom should place competant people in place to resolve this matter
PH
Pierre H's updateReviewer Update
30 Jun 2021, 17:17After numerous complaints about an ongoing issue, vodacom has yet not shown any interest in resolving this matter
Thus proofing just how little regards they seem to have towards their customers
Thus proofing just how little regards they seem to have towards their customers
PH
Pierre H's update30 Jun 2021, 17:17
Reviewer Update
After numerous complaints about an ongoing issue, vodacom has yet not shown any interest in resolving this matter
Thus proofing just how little regards they seem to have towards their customers
Thus proofing just how little regards they seem to have towards their customers
PH
Pierre H's updateReviewer Update
15 Jul 2021, 13:10Matter still unresolved!!
PH
Pierre H's update15 Jul 2021, 13:10
Reviewer Update
Matter still unresolved!!