CL
Catherine L
1 reviews | Active since Apr 2013
02 Dec 2022, 14:41
******* advertising
I ordered last week friday, got a email this week wanting me to sign and agree which I did and sent back to them. Today Friday I contact online department to find out that they have cancelled my order for no reason, a glitch in the system. So I say fine I want the same deal I ordered, they say no it was last weeks deal. Sorry but thats false advertising and legal action can be made. You cant just automatically cancel someones order and they tell them they can;t have the same deal
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Dec 2022, 10:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2022, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2022, 11:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows that the order was cancelled due to stock availability.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2022, 11:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows that the order was cancelled due to stock availability.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
CL
Catherine L's updateReviewer Update
07 Dec 2022, 13:51And my second order that was confirmed, and the 2 times your agents hang up on me after I gave my ref number. And what about you advertising order now and we will deliver when we get stock, instead u just cancel. That is false advertising and against consumers, this is *******
CL
Catherine L's update07 Dec 2022, 13:51
Reviewer Update
And my second order that was confirmed, and the 2 times your agents hang up on me after I gave my ref number. And what about you advertising order now and we will deliver when we get stock, instead u just cancel. That is false advertising and against consumers, this is *******