1 reviews | Active since Dec 2021
Correction of my end date contract to August 2025 not November 2025
I am so disappointed with Vodacom I took the contract 2022 August and the contract was for 36months this account is suppose to end August 2025 however my contract got extended with 3months and they are saying it will end November 2025 and no one called me to tell me that my account is extended and when I’m asking them they are telling me that my account was in arrears because I was paying via cash payment instead of debit order and I called their customer service but customer service constant yonela is giving me answers base on manual training not the current situation please assist with fixing my contract to 36months payment not 40months and assist with account cancellation as I am not continuing with your Vodacom contract since u are the ****mers and word of advice for the customers who are having contracts with Vodacom always check ur accounts on the apps and check that your terms aligns with the term on ur contract and as for those who were planning to take the contract runaway from Vodacom don’t even think of taking the contract with Vodacom because their customer service it is so poor you will call 5times with the same query but be given five different answers as if u called different companies so their consultants needs to be retrained and be thought to resolve queries according to the current situations not training manuals and load the arrear balances according to none payments not early payments and they should assist according to the current problem not with the training manual on their desk.please assist with fixing my end date contract to next month(August 2025 as per my contract that I signed not November 2025..thank you and looking forward to ur positive feedback..
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
