Correction of Erroneous Credit Reporting

Dear Vodacom Credit Management Team,

I am writing to formally request the immediate correction of inaccurate information you have reported to the credit bureaus regarding my account.

Despite multiple confirmations from your side that my account is up to date and no arrears exist, the credit bureau still reflects a “missed payment” or “in arrears” status against my profile. This is incorrect, unverified, and damaging to my credit standing. See attached screenshots.

I have called you multiple times to validate my position — and you have previously acknowledged that my records do not indicate any missed payments.

You are hereby directed to:

Remove all negative arrears listings from my credit file with all major bureaus (TransUnion, Experian, clear score, etc.) Provide me with written confirmation that the correction has been processed — including a copy of the updated bureau report Complete this action no later than 31 January 2026.

Failure to comply by this deadline will leave me no choice but to pursue legal remedies, including filing a complaint with the National Credit Regulator (NCR), involving media and initiating civil action for damages caused by your negligent reporting.

I trust this matter will be resolved promptly and professionally.

Kind Regards HR