MK
Martin K
1 reviews | Active since Feb 2018
11 May 2022, 07:55
Correcting resedential address on statements and invoices
How does a person get to correct your residential address on Vodacom statements and invoices after having moved 9 years ago and them still using your old address? Sending email does not help by attaching a copy of you ID and water and lights account. Does anything help? Why must a person just live with this?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 May 2022, 11:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2022, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MK
Martin K's updateReviewer Update
12 May 2022, 13:59The proof will be in next months statements and invoices after having asked for this correction in the last 2 months. I got an email asking me to verify my email address ha ha. The link does not work - gives me an error "Error 520" and I cannot reply to the email as it is a non-reply email. Not suprised with something as easy to change an address which went wrong for some reason after I had submitted all RICA documents.
MK
Martin K's update12 May 2022, 13:59
Reviewer Update
The proof will be in next months statements and invoices after having asked for this correction in the last 2 months. I got an email asking me to verify my email address ha ha. The link does not work - gives me an error "Error 520" and I cannot reply to the email as it is a non-reply email. Not suprised with something as easy to change an address which went wrong for some reason after I had submitted all RICA documents.