corrected but still not helped

I tried to upgrade our contracts to be told that we can not because our profile due to a slow payer listing. We have corrected the ITC that was listed and still vodacom refuses to lift our profile. I want to upgrade to decent handsets and not sub par that has been offered. My bill is R2000.00 plus per month that gets paid. So I ask you should I cancel the contracts and go to another company that will actually try and help rather then pass the buck the whole time???<br> <br> If THE POWER IS IN YOUR HANDS then fix it rather then get passed around EVERY WHERE U GO.