Hellopeter
Share Your Experience
TS
Thato S

1 reviews | Active since May 2015

06 Nov 2020, 11:03

Correct the invoice and stop *****ing from us

Refer to my last complaint and response. We will not pay anything until you send us all the invoices for this year, pay the money you have been *****ing and only then will we discuss possibly paying Vodacom....WHEN YOU LOAD THE CORRECT INVOICE AND PAY BACK THE ****** MONEY!!!!

Btw, nice try trying to make it seem like we have an open plan and hence trying to tie amounts to our accounts that you're failing to account for. We've been with Vodacom for over 20 years and not once have we ever had an open plan. All our accounts are top up, none of our phones are insured with you, some of them aren't even yours yet you take the decision to insure them then charge us for things we didn't ask for and you have the nerve to threaten cancelling our service because of your incompetence!! You loaded services to our bill *******ly, your adding charges that are made up and then you bill us for this mess! We won't pay for it!

0
Replies (3)
Vodacom
Vodacom's reply06 Nov 2020, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TS
Thato S's update06 Nov 2020, 12:41
Reviewer Update
And the consultant will do what??? I've been on the phone with you people for the last 2 days and you keep hanging up or just letting the call run without talking!!! Fix the problem, refund the money and send the correct invoice!!!
TS
Thato S's update06 Nov 2020, 15:18
Reviewer Update
No they have not. We have been speaking to Vodacom for the past 2days and the error was on your side. You are charging us for items not belonging on our bill. Your accounts department has been hounding us. No one, not you or Finrite has repaid the money you took and now you've added an amount indicating that we have used the service beyond what we are paying for??? Look at the entire account and stop doing half your job. If you want the account paid, send the right invoice. We do not owe you R1416.34 or R1179.57 our contract with you is under R 700.00. For months you've been deducting these amounts and you have not paid us back. Fix the invoice and pay back the money you took!!!