KM
Khanyie M
1 reviews | Active since Jan 2014
31 Mar 2021, 13:39
CORRECT MY CLAIM ASAP!!!
Have put in a claim for my cell phone insurance, Was advised the approved amount is R5000 while I'm covered between R7500 - R10000. I was told it's been escalated but it's now 3 days and no feedback is being provided and I have to keep callling to check when will this be aired, and I'm getting sick and tired of dramas all the time when I have to make claim!! In June 2020 my benefit option changed as my new phone had a higher value, but Finrite systems aren't in sync as I'm being billed the correct premium for the cover 7.5-10k but the approved claim is for my old benefit option!! Please correct this ASAP I cannot afford the delays anymore, I don't delay when paying for premiums and you surely don't delay when sending the correct invoice of my benefit!
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Replies (6)
Vodacom's replyOfficial
31 Mar 2021, 13:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2021, 13:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Khanyie M's updateReviewer Update
01 Apr 2021, 17:10I STILL HAVE NOT BEEN CALLED!! CAN IT REALLY TAKE THE WHOLE WEEK TO UPDATE A MERE COVER AMOUNT SO IM ABLE TO CLAIM FOR MY CORRECT BENEFIT!!!
KM
Khanyie M's update01 Apr 2021, 17:10
Reviewer Update
I STILL HAVE NOT BEEN CALLED!! CAN IT REALLY TAKE THE WHOLE WEEK TO UPDATE A MERE COVER AMOUNT SO IM ABLE TO CLAIM FOR MY CORRECT BENEFIT!!!
KM
Khanyie M's updateReviewer Update
06 Apr 2021, 09:22Please understand that this is extremely frustrating! We are now into the second week and I still don't have a phone, can you really take 2 weeks to correct a cover? What's the use of having insurance if one will wait for weeks and weeks before the claim is finalized, this is just a phone insurance for crying out loud and not car insurance. I need this done by today and by today I want to have collected the replacement device!!! Such a punishment while I been paying well what's due from me, it's totally unacceptable honestly!
KM
Khanyie M's update06 Apr 2021, 09:22
Reviewer Update
Please understand that this is extremely frustrating! We are now into the second week and I still don't have a phone, can you really take 2 weeks to correct a cover? What's the use of having insurance if one will wait for weeks and weeks before the claim is finalized, this is just a phone insurance for crying out loud and not car insurance. I need this done by today and by today I want to have collected the replacement device!!! Such a punishment while I been paying well what's due from me, it's totally unacceptable honestly!
KM
Khanyie M's updateReviewer Update
06 Apr 2021, 12:50VODACOM, IM STILL WAITING!!! WHAT IS SO DIFFICULT ABOUT CHANGING MY COVER SO THAT IM ABLE TO GET WHAT IM COVERED FOR!!!
KM
Khanyie M's update06 Apr 2021, 12:50
Reviewer Update
VODACOM, IM STILL WAITING!!! WHAT IS SO DIFFICULT ABOUT CHANGING MY COVER SO THAT IM ABLE TO GET WHAT IM COVERED FOR!!!
KM
Khanyie M's updateReviewer Update
06 Apr 2021, 14:10I have called your 082152 and the lady made me hold for an hour while "still checking for me" only to drop the line one me, if she hadn't dropped on purpose then she would call back!! What's wrong with vodacom, this is ******* service honestly my patience has run out, no one is responding anymore!!! Do you even care about your clients or you always need to take the matters to ombuds first before resolving them?!!
KM
Khanyie M's update06 Apr 2021, 14:10
Reviewer Update
I have called your 082152 and the lady made me hold for an hour while "still checking for me" only to drop the line one me, if she hadn't dropped on purpose then she would call back!! What's wrong with vodacom, this is ******* service honestly my patience has run out, no one is responding anymore!!! Do you even care about your clients or you always need to take the matters to ombuds first before resolving them?!!
KM
Khanyie M's updateReviewer Update
06 Apr 2021, 14:16Do I need to create a new helo peter complaint to get a response from vodacom????!!!
KM
Khanyie M's update06 Apr 2021, 14:16
Reviewer Update
Do I need to create a new helo peter complaint to get a response from vodacom????!!!