Vodacom think they can just take from consumers without any responsibilities or repercussions. They finished my airtime (R18+) data (320mb+) within a time of 30 minutes. The have this free "Meg your day" of which on Sundays its free videos e.g Youtube. I have been doing it for the last 2 Sundays prior to this one and it was using the 1 gig they gave me for free on those specific days needless did i know there's no such thing as free from Vodacom i was just being lured into a corner. I called Vodacom call centre to explain my situation only to be told its my fault and an investigation has to be done. Even more so logically can it be that 320+mb and R18+ airtime can be finished in that short period ?
I guess its time i move to another service provider who does care and cheaper than Vodacom and that is Telkom. I am tired of Vodacom and their shenanigans. The ref number i was given from their call centre is = A26FIJC8F18B, I just need my airtime and my data i had before that 1 gig of yours that i didnt even use instead you chose to bill my own.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
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