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Siphiwe H
1 reviews | Active since Oct 2009
02 Oct 2020, 10:23
Corporate Theft
I was declined for a fibre package in April, but since May I have been having my account debited. I have asked for this to be resolved since 22 September, but I can hardly get a phonecall from a cellphone company appraising me of the progress.
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Replies (2)
Vodacom's replyOfficial
02 Oct 2020, 11:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2020, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Siphiwe H's updateReviewer Update
30 Oct 2020, 05:49No, it has not been resolved. I am still waiting for my refund.
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Siphiwe H's update30 Oct 2020, 05:49
Reviewer Update
No, it has not been resolved. I am still waiting for my refund.