Corporate ******s
<p>06 April 2017, as my norm this morning at about 5:30, I bought vodacom just for you 20 minutes which cost R10. Before buying I checked my balance and it was around R11. I then made 3 calls which combined lasted less than 3minutes. Few hours later I made a call and my call was cut short, I was out of airtime. I checked my Just for you balance and it stated that I have no active Just for you bundles. I phoned vodacom 3 different times and all I got was sorry there is nothing we can do to help you. I really feel sorry for the consultants especially the last lady I spoke to, she really tried her best. She requested me to hold twice, so that she asks her supervisor. Bottom line, I bought 20minutes and spent 3minutes. 17 minutes disappeared and no one could explain why. Imagine how many people go through the same thing, how much money is vodacom *****ing from it's customers. I am seriously disappointed and hope something gets done to resolve this matter. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
