1 reviews | Active since Apr 2017

06 Apr 2017, 20:43

Corporate ******s

<p>06 April 2017, as my norm this morning at about 5:30, I bought vodacom just for you 20 minutes which cost R10. Before buying I checked my balance and it was around R11. I then made 3 calls which combined lasted less than 3minutes. Few hours later I made a call and my call was cut short, I was out of airtime. I checked my Just for you balance and it stated that I have no active Just for you bundles. I phoned vodacom 3 different times and all I got was sorry there is nothing we can do to help you. I really feel sorry for the consultants especially the last lady I spoke to, she really tried her best. She requested me to hold twice, so that she asks her supervisor. Bottom line, I bought 20minutes and spent 3minutes. 17 minutes disappeared and no one could explain why. Imagine how many people go through the same thing, how much money is vodacom *****ing from it's customers. I am seriously disappointed and hope something gets done to resolve this matter. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,