AB
Adrian B
1 reviews | Active since May 2020
16 Apr 2021, 11:13
Corporate politics between Vodacom & Apple
We purchased an Apple I-phone through an approved Vodacom store. To activate the phone for a work environment, we are told that we need a DEP number…………………….Apple will supply me with a DEP number, as we did not buy the phone through Apple. Vodacom won’t change the phone as nothing they can do (according to call centre), time to close all our corporate contracts.
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Vodacom's replyOfficial
16 Apr 2021, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2021, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Adrian B's updateReviewer Update
19 Apr 2021, 11:54Dear Vodacom,
The query is not resolved. I still cannot setup the phone in a work environment. Apple still wont supply a DEP number. The agent from Vodacom claims that the phone works with a SIM card on the Vodacom network..............which it may well do, but if I can't set-up the work environment as I don't have a DEP ID for the device. So it is not an out of box failure, but I still cant use the device because of the politics between Vodacom & Apple.
The query is not resolved. I still cannot setup the phone in a work environment. Apple still wont supply a DEP number. The agent from Vodacom claims that the phone works with a SIM card on the Vodacom network..............which it may well do, but if I can't set-up the work environment as I don't have a DEP ID for the device. So it is not an out of box failure, but I still cant use the device because of the politics between Vodacom & Apple.
AB
Adrian B's update19 Apr 2021, 11:54
Reviewer Update
Dear Vodacom,
The query is not resolved. I still cannot setup the phone in a work environment. Apple still wont supply a DEP number. The agent from Vodacom claims that the phone works with a SIM card on the Vodacom network..............which it may well do, but if I can't set-up the work environment as I don't have a DEP ID for the device. So it is not an out of box failure, but I still cant use the device because of the politics between Vodacom & Apple.
The query is not resolved. I still cannot setup the phone in a work environment. Apple still wont supply a DEP number. The agent from Vodacom claims that the phone works with a SIM card on the Vodacom network..............which it may well do, but if I can't set-up the work environment as I don't have a DEP ID for the device. So it is not an out of box failure, but I still cant use the device because of the politics between Vodacom & Apple.