SvdM
Sandra van der Merwe
1 reviews | Active since Jul 2012
18 Mar 2021, 10:50
Corporate Greed
Worst company ever for cancellations. I was paying for a number for my dad. When he passed away 2 years ago, they refused to cancel the contract, because it was in my name (it had been renewed 2 months before. So I paid for a number I wasn't using for 2 YEARS. I called late last year to FINALLY cancel that number, as well as 3 other numbers, only for them to continue billing me. Now they think they're doing me a favour by cancelling it as of the end of this month - disgraceful.
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Vodacom's replyOfficial
18 Mar 2021, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SvdM
Sandra van der Merwe's updateReviewer Update
30 Mar 2021, 08:53Thank you. I just wish I didn't have to pay for a service I WASN'T USING for longer than required by the contract.
SvdM
Sandra van der Merwe's update30 Mar 2021, 08:53
Reviewer Update
Thank you. I just wish I didn't have to pay for a service I WASN'T USING for longer than required by the contract.