vB
veronica B

1 reviews | Active since Apr 2015

21 Apr 2015, 16:52

Corporate greed!!!!!

Massive Corporate industry does NOT entitle dishonesty.The last month I have been in ICU, my mobile has been off since the 16th of March. Corporate greed is one thing!My contract entitels me to 75 mintues monthly, so when trying to call of my number for the first time on the 20th of April, I made a point of purchasing 2 x smart talk bundels. This offers me and additional 120m (R4 x 60m). So seeing as Leanne (Ref to my call :***) can only follow \procedure""; here is the breakdown.<br> first VC bundle purchased at 21:08pm; calls made then : 21:08 (20m57s) call got cut; called again 21:30(1h39s); second VC bundle purchased 22:39;called at 22:39(58m23s); called again at 23:37(27m;17s);call got cut; called again; 00:08(30m;37s) this totals; 335m33s; leaving me with another 60m of talk time;which I am now being told I used? I refused for more money to be ****** from me! I have been fighting since November regarding this and want an answer to this now. I have had enough! """

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2015, 07:09
Official
Hello veebrits,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team