MS
Martin S

1 reviews | Active since Oct 2016

02 Nov 2022, 19:30

Corporate Disdain of customer frustration and poor service delivery

I am currently residing in Carlswald Lifestyle Estate. This review has taken over 15 minutes so far because my Vodacom signal is between zero an H. Pathetic. The internet that I connect to is down. Again! At least once a week. Vodacom is the service provider. It is affecting 150 connections in this estate only. But when contacting Vodacom, the poor operators can only state that it has been logged. Meanwhile the executive continue to take exorbitant salaries; continue to helicopter to Sun City for a round of golf and continue to restrict lower level salaries and reduce the staff that gave to fix problems and the staff that have to take the abuse from unhappy customers. These executive have not made the organisation, but are part of the old boys tie or new previously disadvantaged elite. I would love to give them the mouthful I frustratingly end up giving the poor customer service people. I believe Vodacom and other corporates are part of the mafia that is destroying South Africa

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2022, 07:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team