IvdM
Ignis van der Merwe
1 reviews | Active since Jul 2011
25 Mar 2020, 11:37
Corona virus. Who cares? Not Vodacom
I am required to work from home for the next 3 weeks and I want to know if Vodacom will give me more data (like CellC and MTN) did for the money I pay. If not, I want to be able to upgrade to Fiber which is uncapped and cheaper. So I phoned Vodacom and after 25min and 2 operators no one wants to help. All I hear is that I am bound to my contract and I can only buy extra data at a reduced cost. I pay R515 for 50gig but Vodacom offers R449 uncapped Fiber. I am being **********... Surely there is a way I can be helped
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
25 Mar 2020, 13:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2020, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
