IvdM
Ignis van der Merwe

1 reviews | Active since Jul 2011

25 Mar 2020, 11:37

Corona virus. Who cares? Not Vodacom

I am required to work from home for the next 3 weeks and I want to know if Vodacom will give me more data (like CellC and MTN) did for the money I pay. If not, I want to be able to upgrade to Fiber which is uncapped and cheaper. So I phoned Vodacom and after 25min and 2 operators no one wants to help. All I hear is that I am bound to my contract and I can only buy extra data at a reduced cost. I pay R515 for 50gig but Vodacom offers R449 uncapped Fiber. I am being **********... Surely there is a way I can be helped

0
Replies (1)
Vodacom
Vodacom's reply25 Mar 2020, 13:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team