COPY OF CONTRACT

Item: Vodacom
Rating: 1
Author: Geraldine H

COPY OF CONTRACT MISSING

It seems you are unable to get a copy of your contract from Vodacom. I recently took out a contract on a 3G Modem ttelephonically and requested the 24 Month contract copy be sent to me. Almost 2 weeks have passed with no result, and today I receive an SMS from Vodacom that they cannot locate the contract it is somewhere in their document warehouse...interesting as it was taken out on the 14th of August and should be on their systems.

Funny thing is they want my money but can’t produce my contract. Also decided to debit my account for the modem on the 22nd of August without notification that they would be doing so, I see this as *****ing.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Sept 2019, 07:17

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Sept 2019, 07:17

Official

Vodacom's replyOfficial

05 Sept 2019, 08:04

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Regards Consumer Website Team

Vodacom's reply05 Sept 2019, 08:04

Official