Conversion of contract to prepaid - no network access

<p>I requested a conversion of my Vocoacom number from contract to prepaid effective 1 December (the request was done mid October). I was assured this was done and even called to check all was in order last week and it was confirmed this would happen on 1 December.</p> <p> </p> <p>Come 1 December I have NO access to the network at all. I have made numerous calls to 111 and everytime they say it is sorted and it is not. This morning I sat on hold for over 30 minutes being redirected and when finally spoke to an agent was told I need to call a different number. </p> <p> </p> <p>I have tried this number and after spending 5 minutes on hold eventually hung up. </p> <p> </p> <p>I need access to my phone number urgently. This is completely unacceptable</p>