Conversion from prepaid to contract disaster

<p>I just took a contract with Vodacom on the 7th of September, having been on prepaid for 3 years. Ever since that day, my data balance is always zero and I have to phone in to get the actual. I tried the app only to find that I cannot even view anything as it says no records found and NON-VODACOM on Service Provider. I do not even get the just for you offers anymore and they say I'm supposed to get them as I'm on Top Up contract. I reported the matter a couple of times and their arrogant call Centre agents told me that their turn around time on queries is 4 days, and after a 2 weeks wait for them to resolve it, I got an sms on the 3rd of October saying it has been closed, "Thank you for your support. Your query with ref number 1- ********** 6815 has been closed".</p>