Conversion from Contract to Pre-Paid at term end

I called in July 2017 to give notice that i will mot be renewing my contract or upgrading and that i will be going prepaid!

My contract officially ended on the 6th September 2017 and i was told that my number will be available on prepaid on the 29th September! The number has been offline for more than 24 hours and i have called in and did the usual, turned phone off for a few hours, removed sim etc etc.

I am on standby for work purposes and offline!!! I cannot do any electronic payments!!! Unacceptable!