PB
Peter B
1 reviews | Active since Nov 2019
11 Nov 2021, 14:07
Conversation recording requests being ignored!
I have asked for a voice recording of a conversation between me and your migration team on 3 different occasions.
I am astounded how a month later I have not yet received this recording.
Details have beem provided about this however no recording sent.
I will take this up with my legal advisors if this does not get resolved asap, contract migration being done and renewing the entire 24 month contract and If I ask for the recording I get ignored!
I hate dealing with Vodacom your customer service follow-up is horrible!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Nov 2021, 14:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2021, 14:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PB
Peter B's updateReviewer Update
12 Nov 2021, 11:09Well done! Spoke with a lady today explaining the situation and I am happy with it and her service! Thank you for the help and sorry for being such a difficult customer. All I wanted was an easy explanation.
PB
Peter B's update12 Nov 2021, 11:09
Reviewer Update
Well done! Spoke with a lady today explaining the situation and I am happy with it and her service! Thank you for the help and sorry for being such a difficult customer. All I wanted was an easy explanation.
Vodacom's replyOfficial
16 Nov 2021, 17:50Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 17:50
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,