MJ
Michael J

1 reviews | Active since Aug 2015

20 Aug 2015, 11:29

Contuined Billing on Terminated Contracts

I had a 24 month contract with Vodacom which ended in April/May 2014. I only cancelled the contract in October 2014. I was told that my final bill will be end of November 2014, thereafter I will be on prepaid. I received a final statement in February 2015 for R1.50. In May 2015 I was told that I have not been paying my bill and that all services will be terminated i.e. the phone/ number will not work. Now I get an e-mail from the lawyers saying that I owe over R30,000.00. My account was paid via debit order, which I did not cancel. Vodacom said they will cancel it after my final billing. Which they did as I have not been seeing any payments off my account to Vodacom. If my services were all terminated how do I now get a bill for over 30 grand?

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Replies (1)
Vodacom
Vodacom's reply20 Aug 2015, 11:51
Official
Hello AngelusMikael,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM