Control and *****ing data
I have a 30GB contract with vodacom. So I build up my data so that I carry over 30GB for the next month. Now September I carried over 30GB from Aug data that will expire 30 Sept 2019 and have 30GB data of Sept data that expires 31 Oct. Now in Sept they used 5.3 GB data on the data that expires the end of Oct. Iphoned 3 times to fix it. They will not help me. Their quality of their techno. is poor - ***
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Replies (4)
Vodacom's replyOfficial
30 Sept 2019, 12:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Sept 2019, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
30 Sept 2019, 15:22I"ll will be waiting for the call. They couldn't fix it with 3 previous calls. Waiting to see what happens with the 4th one
's update30 Sept 2019, 15:22
Reviewer Update
I"ll will be waiting for the call. They couldn't fix it with 3 previous calls. Waiting to see what happens with the 4th one
's updateReviewer Update
02 Oct 2019, 11:07Still waiting for the call. You did the same this new month
's update02 Oct 2019, 11:07
Reviewer Update
Still waiting for the call. You did the same this new month
Vodacom's replyOfficial
14 Oct 2019, 11:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by the relevant team and provided feedback with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2019, 11:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by the relevant team and provided feedback with regards to your query. Regards, Consumer Website Team
Best regards,