1 reviews | Active since Feb 2011
Contravention of CPA
<p>I have a contract with Vodacom and was called yesterday by a gentleman named: Ricardo Carl Oliver from number ********** 779 at 13H10, expressing that he noticed that Ive over spent on my contract by R300-00 on data and he would like to sell me a data bundle at a reduced rate. I also requested my statements and this doesnt reflect any over spend and I also pointed out I have lock on the contract .Clearly the CPA prevents serivce providers from this type of practice and also for a rep from Vodacom to lie event though your calls are recorded. Can I please get an apology from the head of Vodacom Customer Service and also if I dont get any response I will send my complaint to Fin24 to publish as well, your using ******* practice to get more business. As a result of this I would one to opt out of the contract asi dont see it fit for me dealing with a dishonest company</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
