Contravention of Consumer Protection ACT (and *********)

The Vodacom response was entirely inadequate. They refuse to budget on the cancellation amount and quoted the fixed contract term to validate their response. My research indicates that the maximum that they are allowed to charge is 20 days notice plus 10% of the remaining contract over the period. This would then amount to a maximum possible charge of only R98.44. Bear in mind that there is no cell phone handset applicable. Refer to the extract below: "20 days’ notice. Cell phone service providers are compelled under the rules of the CPA to allow customers to cancel their contracts early, just so long as 20 days’ notice is given. What’s more is you will not have to pay out your cell phone device. Under the CPA the contract providers will no longer be able to force customers to pay for the handsets that came with the contract (however should you not pay out for your cell phone your Service Provider will be allowed to take back the mobile phone). Grey areas The CPA states that there can be a "reasonable” charge for contract cancellation which is decided on after taking a number of points into consideration. A reasonable charge may not exceed 10% of the amount you would have had to pay over the fixed term." Therefor my original statement still stands and I did make my viewpoint clear to the agent who contacted me.