Contravening of Consumer Protection Act

Vodacom Customer Care Reply; ***

I have logged this complaint on 08 April 2025 and I have not received any feedback with the provided auto response reference number.

To whom it may concern.

I am writing to complain about the service I received at Northgate Mall on 05 February 2025.

I was ****** my laptop bag which had all my personal belongings on the 4th February 2025.

My cellphone was also ****** and I needed to get another phone. I went at Northgate Mall. I was assisted by male consultant who I can't remember his name .

I was due for an upgrade in May but I was not sure how Vodacom was going to proceed with the contract. The consultant never explained to me that he was processing a second contract. All he mentioned to me that it was add on to my existing contract. I did not know that I was signing for new contract because I aware that I was due for upgrade.

The consultant took advantage of my state and situation at the time which was totally unacceptable and I was a victim of crime the previous day. I become victim again to my longest mobile service provider. The consumer protection act ensures that consumers have access to clear and accurate information about the goods and services they are purchasing. The CPA prohibits deceptive, misleading practices.

I was not offered options for my contract but I was misled. He confirmed his unfaithful action that I was indeed misled by him. I went to Vodacom on the 21st of March 2025. I needed to enquire with the consultant regarding my March invoice. He had just welcomed clients to assist but he made sure to avoid me and made no eye contact because the *******ion he did.Even when his colleagues were calling him. He made sure to leave the store with the clients.

I had to be assisted by the other consultant who told that the best solution is to cancel the existing contract which was due for the upgrade in May.

I am really disgusted and disappointed with the service I received being a long service customer at Vodacom. I paid for the premature cancellation on my number *** but I still owe Vodacom more than R2000 this month again for the contract. How is that possible ???

I have been sorting out my cards, driving licence and smart identity card lost on the 4th February. I was a victim of crime on the 4th February 2025 and on the 5th I become a victim of misleading practices from my service provider who I have been a client for more than 20 years . This is unacceptable practices which were app****. I need a urgent solution with my current invoice.

If I receive acceptable and fair solution, I will not escalate this complaint. I need my service provider to be true and take responsibility for the dishonest of staff member provide me with the customer experience which I never received on 5 February 2025