Contral Cancellation

I can't even put into words how disappointed I am!! When you get told " I am only doing my job" and "I can't help you", I just want to put my fist through a door!! My wife has being trying to cancel her contract with Vodacom for the last 3 months without success. She has just spoken to somebody at the retentions call centre (as you can't cancel a contract in store) for the 3rd time about this. The worst thing about this is that the store can see that it has been noted on their system that she has requested the contract to be cancelled in both August and September but yet nothing was done. Now she has to wait ANOTHER month before this will/can/won't be done. These strong arm tactics used by Vodacom are shocking. There is no way I will ever use or recommend this company! Pathetic!!!!