Contradictory Information

<p>So my contract is due for upgrade the end of Nov 2016. I phone to tell them to move me to prepaid because they are robbing my bank account monthly with their inflated costs and hidden fees. Now they tell me I have to wait until March to move to prepaid because that's an early option to upgrade only. I was told be another consulatant I can move to prepaid end of Nov 2016. No one knows what's going on there as usual. I'm sick an tired of being held hostage by these guys! They try suck you dry for as long as they can. It's not like I'm moving away, I'm still staying with Vodacom but just wanting to move to prepaid. Useless as always!</p>