Contradictory and lack of feedback

Follow on from https://www.hellopeter.com/vodacom/reviews/worst-service-for-upgrade- **********

I was informed after my last complaint that my final handset installment would be 31 Dec 2017. When I took out a new contract (Smart M+), I had to sign an acknowledgment that I still had 3 months left on my handset. When I queried this, the store manager told me to sign and query with Vodacom. I raised this on my last review, and am still waiting for feedback.

At the start of the week, I received an SMS stating I was on a Smart L + contract, despite signing for a Smart M + contract.

Please advise: 1. When is / was the final handset instalment for the Samsung phone? 2. If after 31 Dec 2017, why was I informed differently? 3. If 31 Dec 2017, can you guarantee that this will not show up on my next statement 4. Which contract am I on, and what are the underlying benefits? 5. Which additional benefits have I activated (insurance, data)?

I find it incredibly frustrating that all information provided is contradictory, and that I cannot speak to someone with full knowledge

Chris Jones