Contradiction to new fibre line contract

It is with absolute disgust that I write this review. I am a Vodacom fibre contract client. My contract expired and I was on a month-to-month plan. I reached out to Vodacom on 09 May 2023 to cancel my contract as the rates are too high and I could barely maintain the rising inflation rates. I also indicated to the consultant that I am in a two person household and do not need a high speed limit. I mentioned that I will be going to Afrihost for is offering a 25Mbps which is perfect for my household. The consultant offered me a 25Mbps contract for one year at a price of R599. I told her this would assist me, as it spares the admin of changing to a new provider. The consultant indicated that she would implement this immediately and mentioned that I may pay pro rata which I agreed to. I asked for proof of the discussion which was sent to me. I have an email new contract confirmation as well as a sms. She also mentioned that the call is recorded. Low and behold I receive my June statement which still reflects all of my previous contract details and amount. I called on 7 June 2023 when I discovered this on NUMEROUS occasions. Each and every consultant was not of ANY help. I was told there was nothing they can do for me. I have a new binding contract, what exactly is it that I am missing!!!! This is the same company that basically begging me to stay and offering me something that I was seeking by Afrihost. I must say this is the worse decision I made. On 7 June I bought about R100 airtime phoning back and forth and then I got fed up. I have my proof. If Vodacom deducts that R799 from my account I WILL REVERSE IT. It is in contradiction with my agreement. The last consultant said I should call the fibre line, I mentioned that I will not as no one was able to help me. Vodacom can call me!!! They told me that Octotell does not offer 25Mbps to old clients only new ones, so I mention get me that recording so that I can go to the Ombudsman with all of my proof. It is absolutely disgusting, making as if I am lying. I asked the last consultant to check with the reference I got, she mentions that she can miraculously see it on the system and will log a dispute. My concern is that my debit is set for the 15th which is next week, so Vodacom will definitely debit R799. I am writing this here to say I will reverse it and cancel my contract. Once Vodacom has competent staff to call me, please do so. Bring all the records of the recording of 09 May 2023 then we can speak. I have a reference number and new contract confirmation.