Contradicting Information about account

My account fell into arrears which was beyond my control and totally admit that it was wrong and that I need to pay bills. However life happens and things happen which was clearly communicated to Vodacom.

My total arrears was R8700 approx, I made a payment of R9500 in the interim to get my lines re connected.

I contacted Vodacom subscribers collections who advised that firstly my lines won't be reconnected as it was being converted to a top up solution, which they apparently sent me a text message on the 6th March at about 3am. Lucky for me I don't delete any text messages and reviewed my threads to discover that there has been no such text received.

Then the second part of the engagement with the consultant is that she advises me that the only way to reconnect my lines is that I pay an amount NOT YET DUE AND PAYABLE.

When I question the contradiction and the fact that this is ********* and that I believe ICASA would need to investigate this I am then informed that a request to reconnect my lines has been submitted and will take 24 hours.

So now I need to understand the following: 1. Where is the text you sent stating you converting my lines along with written communication from Vodacom. 2. Why did I receive a call earlier in the month of March wherein no communication pertaining to the conversion of my account will occur other than the discussion that I'll be paying my account at month end. 3. How is Vodacom acting ethically demanding a payment not yet due and payable.

I'd like clarity pertaining to this matter by 10am today, failing which I'll be left with no choice but to log a complaint with ICASA in respect hereto.