Contractual offerings not activated.

I sign a contract in Nov 2020 which offer 5Gigs video, 10Gigs day time and 19 GIFs nightime access. I couldn't understand why I had to regularly guy data. Vodacom out did themselves again!! They allocated the 5Gigs video ticket but never activated it.I accidentally stumbled on the fact when I in April 2022 I queried something else about data that I purchased and they explained the balances to me. If Vodacom sold me a package for these 3 services, why was one not activated i.e. the video ticket. After my 3rd complaint about them robbing me of the use of the video ticket they forwarded the query to the back office who loaded a once off 5Gig data bundle, said sorry for inconvenience and indicated the query as resolved. It is NOT resolved, they did NOT fulfill their contractual obligation by activating the video ticket when the data was activated. My experience with Vodacom has been very unpleasant throughout my relationship with them. As fascas I am concerned they owe me 5Gig video ticket from Nov 2020 to April 2022. I am disgusted with their ethics.