Contractual nightmare

<p>So I finally get tired of paying so much money for data and airtime and cancel my top up contract. I am given a premature cancelation quotation/Invoice by vodacom and pay the amount 6 days later, on the same day I try to make a call on the phone I cannot and upon enquiry I am told that due to the premature cancelation I have forfieted the airtime and data that I had already paid for January. I reluctly accept this explaination but to my utter suprise I am debited on the 25th of January by Vodacom. When I call the cancelations department I am greeted by a Palesa who explains to me that Vodacom is debiting me for the airtime and bundles that they had withdrawn from me annd charging me for it.</p> <p> </p> <p>I dont mind her attitude of refusing to explain to me the logic of such a move by Vodacom but what does amaze me is the extent to which this has become the norm for them to do this to paying customrs. </p>