KR
Khuthi R
1 reviews | Active since Jul 2015
27 Apr 2023, 19:39
***** CONTRACTS WITH VODACOM
My husband got a shock of his life when we were planning to buy a house. His credit report showed that he have a vodacom account which we don’t know about which is in arrears. We called vodacom they admitted that the fault is on their side. They said they will start investigating and they will get back.
They never got back. Since last week we have been calling trying to resolve this issue, but we have not received any help. This is affecting us as we need to buy a house and it’s also affecting our prime rate.
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Vodacom's replyOfficial
28 Apr 2023, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Apr 2023, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KR
Khuthi R's updateReviewer Update
24 May 2023, 17:41Good day, Vodacom have admitted to the fault, that an account was opened without our knowledge, and it was also upgraded without our knowledge
KR
Khuthi R's update24 May 2023, 17:41
Reviewer Update
Good day, Vodacom have admitted to the fault, that an account was opened without our knowledge, and it was also upgraded without our knowledge