Contracts upgraded and extended when the request was to cancel

So I tried calling the cancellations department again and no one answers. So I called upgrades and the call was answered. I had to ask the people at upgrades to tell the people at cancellations to answer the phone and to put me through. The call at cancellations then got answered. I was then told that my contracts that were upgraded were reversed. No one informed me of this until I called. I asked Sello to cancel my contracts which he said he would do. He also said that he would sms me confirmation that the contracts are cancelled. After some time I did not get an sms and called again (Through upgrades). I was then told that I would only get the confirmation at the end of the month when the contracts will be cancelled. If so, then I will have to pay two months for contracts that I did not budget for. The lady I spoke to last said that I can ask Sello to refund me. I will see how this goes down.

What a bunch of *********** people! They only cancelled 1 of the 3 contracts I requested to be cancelled.

Second contract got cancelled beginning March. No progress on third contract. Lodged a complaint with the National Consumer Commission on 2020/03/15.

Contacted Vodacom again on 2020/03/24 to request the cancellation of the final contract. The person I spoke to said that he would escalate the matter. Contacted Vodacom again on 2020/03/26 and spoke to Zulfi. He said that it has been cancelled and that the benefits will expire on 2020/04/15 and that the last debit will be end March. Reference number ***.

Contacted Vodacom again and was told that the matter would be escalated and that I would be refunded (Was referred to the back office and was told that they would get back to me in 3 days). At the end of April was once again debited. Contacted Vodacom again on 2020/04/30. Spoke to Lydia at 11:30. Said that there has been no request to cancel the remaining contract. Said will escalate the matter. Said her team leader would call me back.

2020/05/01 - Did not receive a call from a Vodacom team leader.

2020/05/06 16:36 - Still have not heard from a team leader. Contacted Vodacom and spoke to Kego. Said she sent an email to the back office. Said she will cantact me back by Friday 8, May.

Emailed and called the National Consumer Commission on 2020/04/16 and was told that they were overwhelmed with price increases and did not have time to attend to my matter.

[According to existing phone records as on 2020/05/06 16:53

Contacted Vodacom from 084 *** **** on the following days
2019/11/25 09:41 and 16:12;
2019/12/01 19:32;
2019/12/30 13:33 and 13:39;

Contacted Vodacom from 082 *** **** on the following days
2020/04/16 13:56;
2020/04/30 11:23 and 11:19
2020/05/01 14:03, 14:03, 14:02 and 13:56
2020/05/06 16:21]

2020/05/18 15:25 - Tried calling the NCC but the call got dropped.

2020/05/18 15:32 - Called Vodacom. Confirmed that the request was sent to the back office. Spoke to Bianca. Was told that the back office should contact me before the end of the week (Friday, 22 May). Bianca said the query/request was recorded by Y Zindler.

2020/05/18 14:30 - Spoke to Marishka. She said that the feedback from the back office is that the case is closed, but also said that it was not lodged. She said many things. Same things other people told me. I asked where I could lodge a complaint, but could not tell me where. I asked to speak to the team leader or a manager, but said this was not possible due to Covid-19. Through desperation I asked to speak to the CEO, but she just laughed at me. I am tired. My last hope is the National Consumer Commission.

Marishka said she would call me on Tuesday 26 May at 10:30, but I am not holding my breath.