Contracts not yet canceled 2 months later

Hi contacted vodacom in Jan 2021 to cancel 2 contracts that ended in Dec 2020. The consultant advised me that the contracts will be cancelled. I contacted vodacom again on the 15 March since my contracts are not yet cancelled I was told I will receive feedback within 48 hours. No feedback yet. I am paying for a service I want cancelled. I should be reimbursed for the inefficiency from Vodacom