Contracts not updated and data bundle now costs more

<p>on 21st April 2016 at approximately 15h45 i spoke to Kgomotso (Magdeline Sekano) to upgrade my contracts to that which she offered i.e. 5 gig data bundle at R99 for both of my vodacom contracts which were due for an upgrade. To date, i have not seen this happen thus resulting in a mobile bill far higher than expected. I called Vodacom and was informed that they had no record of this and that the 5 gig data bundle was R199 adn it was possible that Kgomotso gave me the incorrect information and thus, did not process my changes. Calls are recorded and thus, i require this matter to be investigated and for me to be able to change my contracts to the value that was presented to me i.e. 5 gig data at R99.00</p>