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1 reviews | Active since Feb 2017

01 Dec 2023, 18:54

Contracts Not Received After 2 Weeks Been Approved

We have taken 3 Business Contracts during your black Friday specials that was offered. Everything went well and was approved on the 21st November, to date the contracts has not been sent off. I have been back and forth to followup as the gentleman Reece has been awol now this past week. I have been calling in and sending in emails to follow up and getting no response or feedback to what is happening besides been told the contracts has been approved and just awaiting a order number to release the phones. To date as today 01.12.23 I was at the canal walk branch for assistance as I am getting no help through any of the online call agents. The gentleman explained there looks like a profile open but they cannot view what it is and did explain that if by the 6th of Dec this will fall away. I am very concerned regarding this matter as not evens a manager is following up with and outcome. I want my contracts to be sent off please, it's been nearly 2 weeks and nothing? Leading clients on with specials and then not fulfilling the agreement. I could have gone with another network provider if I knew this is the service we would receive. This has really shown customer service has gone out the door.

Black Friday Samsung S23 FE including Galaxy 6 Watch for R699, with 1.5GB data and 150 minutes and SMS's

0
Replies (3)
Vodacom
Vodacom's reply04 Dec 2023, 09:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards,Vodacom Consumer Website Team 
's update13 Dec 2023, 11:28
Reviewer Update
Just gave a call into the contact Centre to follow up again as we have received nothing. Was informed thw contracts might only be sent off next week? It will be literally 1 full month since we agreed on the contracts. This is extremely poor service and making me guess how would the future service be.
's update14 Dec 2023, 10:02
Reviewer Update
I had to do another follow up call this morning to speak with the Manager Felicia who was supposed to return my call yesterday to explain what is happening with the contracts. We'll I received no call back regarding the matter. When we received her call last week after my initial post on hello Peter she explained she has taken over from the gentleman who assisted. She explained that we would receive these contracts on this Friday but will call once it was sent off,hence me calling in as we received no call from her since our last conversation last week. We were told the watches stock would have arrived last week that's why the contracts should reach us by the Friday which means by tomorrow.
I must say Vodacom using 3 Party Companies to deal with there contracts needs to be revised. We heading in now for nearly 1 month after signing up for these contracts.
Can someone with Actual Knowledge and Understanding please make contact with us. Yet again I have to call in and follow up and agreements have been broken.