SvdW
Shane van der Westhuizen

1 reviews | Active since Mar 2009

27 Jun 2016, 14:47

Contracts not in sync

<p>On phoning cancellations i spoke to an agent who couldn't help me. I tried to cancel my 3g data contract which I've had with vodacom for a few years now. I now get told i have to pay a cancellation fee because the contract only expires end Dec 2017. Absolutely absurd. The reason im cancelling is because 3g is a ******* with vodacom now they want to get the final last cent out of me to cancel! Its a prepaid data contract! Ridiculous!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2016, 05:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team