1 reviews | Active since Mar 2017
Contracts not cancelled
<p>I requested my 2 contracts to be cancelled . I emailed the cancellations email twice. </p> <p>17th october 2016</p> <p>23rd January 2017</p> <p> </p> <p>I am still being billed for contracts i asked to be cancelled. </p> <p> </p> <p> ********** </p> <p> ********** 166 Payment should have been prorataed for part of Feb . </p> <p> </p> <p>I would like my money refunded and my account closed as i requested them to be. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Custsomer,
As per our conversation, I have converted both numbers to Prepaid for you as well as processed the credit not which we've discussed.
The credit note should reflect onyour account within 3 working days.
Kind Regards
DL
Best regards,
Dear Custsomer,
As per our conversation, I have converted both numbers to Prepaid for you as well as processed the credit not which we've discussed.
The credit note should reflect onyour account within 3 working days.
Kind Regards
DL
Best regards,
Dear Custsomer,
As per our conversation, I have converted both numbers to Prepaid for you as well as processed the credit not which we've discussed.
The credit note should reflect on your account within 3 working days.
Kind Regards
DL
Best regards,
Dear Custsomer,
As per our conversation, I have converted both numbers to Prepaid for you as well as processed the credit not which we've discussed.
The credit note should reflect on your account within 3 working days.
Kind Regards
DL
Best regards,