Contracts NOT being cancelled

I have been a Vodacom client for 21 years. I am now also a pensioner so I called the Vodacom call center on 31 March 2021 to cancel some of my contracts and place them on prepaid. I spoke to Mr. Brian Kumalu at roughly 10 to 12 that morning. On 31 March to cancel some of my 5 contracts, I wanted 3 canceled and transferred to repaid. After a long time going through each number, Mr. Kumalu stated that as this was March 31 the contracts would be canceled in May and transferred to repaid as all the contracts were up for renewal except the two I had renewed. (One was renewed the previous month. Taking money after instructions to cancel the contracts is THEFT. But I suppose in the good old RSA that's a common cause. From CEOs, presidents, MPs, and Government officials to the common ********. Why I'm I not shocked. Vodacom needs to recoup some of the pandemic losses so we will ***** over the good old pensioners