aS
antoni S
1 reviews | Active since Mar 2009
11 Jul 2017, 11:54
Contracts mean nothing!!!
<p>When I upgraded I had to pay a once off R330 to pay off my old handset. After the upgrade in May they kept charging me for the handset. I spoke to them on the phone but got absolutely no assistance telling me that it's not a customer care problem and it's a billing problem that they can't resolve. Only after I went to the Vodashop in Menlyn and got the original contract they admitted that their system made a mistake and that I should not have been charged. I asked for my money back and now I have to wait until the 15th August to receive my own money back that they took from me!! Why should I wait more than a month to receive my own money back that they admitted was charged incorrectly?? Shocking!! Reference numbers INC ********** 92370 and Ref 1- ********** ********** at least the store in Menlyn tried to assist and logged the calls for me.</p>
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Replies (4)
Vodacom's replyOfficial
11 Jul 2017, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2017, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
aS
antoni S's updateReviewer Update
17 Jul 2017, 14:58Dear Vodacom
Thank you for your promt response but it means nothing if you only promise but dont deliver. I was promised my money back in my bank account on Monday! No follow up phone call or money back.
aS
antoni S's update17 Jul 2017, 14:58
Reviewer Update
Dear Vodacom
Thank you for your promt response but it means nothing if you only promise but dont deliver. I was promised my money back in my bank account on Monday! No follow up phone call or money back.
Vodacom's replyOfficial
17 Jul 2017, 16:00Good day Antoni,
The refund has been processed and approved and will reflect in your bank account within 48 hours.
We apologise for the delay.
Regards,
RM
Best regards,
Vodacom's reply17 Jul 2017, 16:00
Official
Good day Antoni,
The refund has been processed and approved and will reflect in your bank account within 48 hours.
We apologise for the delay.
Regards,
RM
Best regards,
aS
antoni S's updateReviewer Update
20 Jul 2017, 16:53Good Day Vodacom
Thank you again for your prompt response on my previous response. As per my previous comments your promises meen absolutely nothing, you promised the money back in my account within 48 hours and 72 hours later still nothing!!! Please can somebody contact me an give me an explanation because I am unable to contact you?
I should have known that it was nothing but an empty promise
Official private business reply:
Good day Antoni,
The refund has been processed and approved and will reflect in your bank account within 48 hours.
We apologise for the delay.
Regards,
RM
aS
antoni S's update20 Jul 2017, 16:53
Reviewer Update
Good Day Vodacom
Thank you again for your prompt response on my previous response. As per my previous comments your promises meen absolutely nothing, you promised the money back in my account within 48 hours and 72 hours later still nothing!!! Please can somebody contact me an give me an explanation because I am unable to contact you?
I should have known that it was nothing but an empty promise
Official private business reply:
Good day Antoni,
The refund has been processed and approved and will reflect in your bank account within 48 hours.
We apologise for the delay.
Regards,
RM