CONTRACTS EXTENDED AFTER REQUEST TO CANCEL !!

Just a friendly TIP to everyone!! NEVER EVER UPGRADE/CANCEL VIA PHONE CALL. The call center agents sole purpose are to upsell, extend etc. Rather go directly to the branch. Don't do ANYTHING over the phone. I phoned near the end of 2025 to cancel one of my SIX contracts and find out when another one can be cancelled (want to cancel 2 of 4 contracts because 1 are not used and nr 2 close to cancel date and my son is working and will apply for contract on his OWN name at Telkom). Were assisted by a ohhh so helpful consultant. Must say, their training are superb because you honestly feel that THIS person are going to listen to what you NEED and do as you ask !!! BUT BE WARNED, THEY GET COMMISION TO USELL ! Were informed that there are actually 4 months left on contract 2 and I should phone closer to the date. No problem, I'm fine with that. BUT my dear friend, IN THE MEANTIME BECAUSE YOU ARE SUCH A LOJAL CLIENT, WE WILL BRING YOUR PREMIUM DOWN FOR THE REMAINING 4 MONTHS.... Oh thank you !! that is so nice... Come to find out in 2026 that this contract were ACTUALLY EXTENDED FOR ANOTHER 2 YEARS !!!! YES THAT IS RIGHT. My son already got a new phone ON HIS OWN NAME in January... But now I AM GOING TO PAY ANOTHER 2 YEARS. But not to worry they friendly consultant want to send me a phone as a bonus !! I DO NOT WANT THIS PHONE ! I DO NOT WANT THIS CONTRACT ANYMORE ! Nothing the can do now right .... great. No knowledge of my call to cancel... I will have to send a EMAIL to ask them to investigate...

Contract nr 1 that I tried to cancel in 2025 - I were told, oh there are a few months over but you can PAY NOW FOR THE REMAINING 2 MONTHS. Or cancel closer to the date, they will email me the offer. Received the offer and did not have the money at that stage. Phoned them January THEY EXTENDED THIS ****ING CONTRACT AS WELL. ONCE AGAIN, NO ONE ARE USING THIS SIM CARD AT ALL, IT WERE OBTAINED WHEN ONE OF THE OTHER PHONES THAT ARE IN USE WERE ****** !! THE PHONE IS USED WITH ONE OF THE 4 OTHER CONTRACTS. THE PHONE IS PAID OFF.

BUT HEEEEY THEY WILL SEND ME A BONUS PHONE !!! WHO THE HELL WANT 2 NEW PHONES WHEN EVERYONE ALREADY HAVE PHONES ? WERE TOLD I SHOULD SELL THE PNONES AND MAKE SOME MONEY... REALLY ?

SO NOW I WILL BE PAYING FOR 2 PHONE NRS THAT ARE NOT USED FOR ANOTHER 2 YEARS ! AS IF I AM NOT ALREADY PAYING FOR THE 4 OTHER CONTRACTS ALREADY ?

I will be cancelling all of my contracts as soon as they reach the date. So done with Vodacom. Honestly don't understand how they can milk their clients like this.

Honestly so disappointed in Vodacom. I have no problem paying for something that you want and use. But it seem impossible to cancel something you do not want or use.