AM
Alan M

1 reviews | Active since Sept 2015

08 Sept 2015, 10:01

Contracts don't hold any water

I would like to know why when we sign a contract for an agreed amount for 2 years is it possible for Vodacom to up the monthly installments? I am not a lawyer but surely this is *******? My monthly installment increased from R437.72 to R464.03 and when I inquired about it I was told that Vodacom had improved it's services hence the increase on the tariffs? Imagine how much money Vodacom are making if every contract was raised by R26.31? I find this totally unacceptable, why should the customers pay extra for Vodacom service improvements? In my view a contract is a contract and Vodacom are in breech of their contract with me.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2015, 12:30
Official
Hello alveinoids,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM