RlG
René le Grange

1 reviews | Active since Jul 2014

02 Jan 2018, 11:39

Contracts changed, bad communication

In the last few months I have had issues with all 3 my Vodacom contracts. They activated Clive content on both my phone numbers without my knowledge and consent. Although they refunded me AFTER A HUGE FIGHT, they insisted it was not their fault or responsibility. I have a data contract of 30g + 30g. The first month I enquired why I had no night owl data. I was informed there are no more night owl contracts and that I received 30g + 30g free any time data. This was the case for the first 5 months. The last 2 months I realised I had only half the data. All of a sudden I am told that 30g is night owl data. So the specifications of the contract suddenly changed mid-way and the different agents all tell me different things, which means they don't even know what is going on with their own product. I don't even have to tell my friends to be wary of this bad service because they have all had similar experiences. I am heartily sick of this bad service!

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Replies (3)
Vodacom
Vodacom's reply02 Jan 2018, 12:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Jan 2018, 12:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Jan 2018, 10:19
Official

Dear Elana

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,