Contracts cancelled of end of Sept, but debited in Oct!

Item: Vodacom
Rating: 1
Author: jenny.jleigh jenny.jleigh

<p>I have email comminication from Vodacom stating that my contract would reverted to prepaid and my pending contract migration was also cancelled at the same time.... Yet I have been wrongfully debited by Vodacom. I am extremely annoyed. I phoned Vodacom THREE TIMES to ensure my contracts would not be renewed!!!!! Pathetic service.</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Nov 2016, 11:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Nov 2016, 11:54

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

jenny.jleigh jenny.jleigh's updateReviewer Update

01 Nov 2016, 12:03

Thanks for your speedy assitance in resolving this

jenny.jleigh jenny.jleigh's update01 Nov 2016, 12:03

Reviewer Update

Thanks for your speedy assitance in resolving this