SM
Sepotlo M
1 reviews | Active since Apr 2023
12 Feb 2025, 11:24
Contracts Cancellation
Good morning. On the 16 January 2025 I have cancelled and paid penalties fees for my Vodacom contracts and all documents were emailed to them. To my surprise Vodacom keeps on billing me. What are they billing me for if i CANCELLED EVERHTUNG TO THEM? Their consultant was even arrogant telling me that I will be liable for invoice amount. Why billing me when my contract with them is cancelled?
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Vodacom's replyOfficial
12 Feb 2025, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2025, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team